The Orders Tab

Welcome to the 'Orders' tab where you can view the orders that have occurred for your event, download data about your attendees, view questions if event has questions applied, and also refunds. When you land on this tab, the default view will show you the most recent ten (10) orders that have taken place for your event including:

• The name of the ticket buyer
• Their email address
• The order #, which can be used as a reference when working with your attendee or ImpactFlow Customer Assistance
• The quantity of tickets in the order
• The total amount of dollars in the order transaction
• Questions If Applicable
• Refunds 

To view more orders you can click on the arrows below the list, or click on the link that says 'Export CSV' which will create a file for you to download. The 'Export CSV' file contains more data such as:

• The ticket type purchased
• The discounted amount per order

The other option you have here is to 'Export CSV'. This file will provide you with custom question data for both orders and tickets if you have the feature enabled for your event. 

Remember, an 'Order' is a single transaction and can include multiple tickets. To view this list by ticket, we recommend you click over to 'Check-In Mode' located on the top right of the event dashboard. 

When you click on the 'Check In Mode' button, the screen will reload and you will see:

• A list of ticket holders
• A check box that indicates whether or not they are checked in
• A progress bar that indicates just how many of your attendees have checked in
• A search bar that will allow you to search for attendees by name
• A ticket ID for each attendee that can be used as a reference
• An order ID for each attendee that can be used as a reference

To check in attendees, all you have to do it click on the box under the 'Check In' column and a blue check mark will appear. Once that happens, the check-in is automatically saved. 

To apply refunds for your attendee select the red circle located on the last column of that ticket order.  Once selected a confirmation window will appear like the one below:

A notification will alert you of the successful refund and the red circle icon will change keeping you informed about which users have been refunded